Our Terms & Conditions
By adhering to these policies, we aim to create a healthy, safe, calm and comfortable atmosphere for all dogs at North Tyne Board and Kennels. Thank you for your cooperation and understanding.
Excessive Barking Policy
It At North Tyne Boarding Kennels, we prioritise the well-being and comfort of all the dogs in our care. To maintain a peaceful environment, we have established the following policy regarding excessive barking:
No Admission for Excessive Barkers: We do not accept dogs that are known to excessively bark while in a kennel. Excessive barking can disturb and unsettle other dogs, creating a stressful environment.
Trial Stay Requirement: If an owner suspects that their dog may bark excessively or become unsettled in a kennel setting, a trial stay is mandatory. The cost of this trial stay will be borne by the owner. This trial allows us to assess the dog’s behavior and ensure they are a good fit for our facility.
Emergency Contact Protocol: In the event that a dog begins to bark excessively during their stay, we will contact the emergency contact provided by the owner (and stored in KennelBooker). The emergency contact must be prepared to make arrangements for the dog, which may include early pick-up if the barking cannot be managed.
Owner Responsibility: Owners are responsible for providing accurate information about their dog’s behaviour and ensuring that their dog is suitable for a kennel environment. This includes arranging a trial stay if there are any concerns about barking or anxiety. .
Pet health requirements
To comply with our licensing regulations, all dogs must be vaccinated against Hepatitis, Leptospirosis, Distemper, Parvovirus, Parainfluenza and Kennel cough, all administered at least 14 days before arrival.
Proof of vaccinations will be required, via email or a screenshot of a veterinary card, prior to your pets stay. Proof can also be shown in person at the time of arrival, but please note that we will not be able to accept your pet to stay without this.
Your pet must also be up to date with flea, tick and worm prevention treatment.
Your pet will be insured with us when they are in our care, but it is advised that you have your own pet insurance also.
We have access to a veterinary practice with a 24 hour service.
If your pet is taking regular medication, (that we are administering during their stay), we will need your prescribing vet’s details for care advice if we should need it as well as enough medication for the duration of their stay.
If your dog appears unwell on arrival, we reserve the right to refuse admission.
If your pet becomes unwell during their stay, we will inform you. If we are unable to contact you, we will contact your emergency contact and, if necessary, will arrange for your pet to be collected.
