NTBK Treats
We are delighted to introduce our dog treat business and share our journey with you.
Our story began in 2021 with the opening of North Tyne Boarding Kennels in Northumberland, a facility that has since become a trusted holiday haven for many dogs.
Along the way, we have discovered the unique dietary needs of so many dogs - from stomach and skin sensitivities to allergies and intolerances to certain foods.
This inspired us to create a brand that could cater to those diverse requirements, ensuring every dog can enjoy healthy and delicious treats.
We are thrilled to introduce our range of products from North Tyne Boarding Kennels: NTBK Treats.
These 100% natural, grain-free treats are crafted with care and love, drawing from our extensive experience and feedback from the wonderful dogs we've had the privilege to care for.
Our mission is simple yet profound: to provide natural, grain-free treats that are ethically and sustainably sourced, promoting the health and happiness of your furry friends.
NTBK Treats embodies our commitment to our quality and care, and we are excited to bring these wholesome treats into your dogs life.
Thank you for being a part of our journey and trusting us with your dogs well-being!
Our collection
We are proud to offer 100% natural products which have the following additional benefits:
Grain-Free - Tailored for pets with grain sensitivities or allergies
High meat value - No hidden nasties
Natural Dewormer - Keep those pesky parasites at bay!
Healthy Coat: Shine bright like a diamond!
Digestive Health - Easily digestible components
Low-Fat - Perfect for maintaining a healthy weight.
Dental Hygiene - Chew away the plaque!
Fussy Eater Friendly - Turn mealtime into a tail-wagging event!
Gently Dried - We lock in all the nutrients and flavours.
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NTBK Natural Dog Treats – Returns & Refund Policy
At NTBK Natural Dog Treats, we take pride in providing high-quality, all-natural treats for your furry friends. If you’re not completely satisfied with your purchase, we’re here to help!
Returns & Exchanges
We accept returns within 14 days of delivery for unused, unopened products in their original packaging.
To be eligible for a return, items must be in the same condition as received, with no signs of use or tampering.
Due to the perishable nature of our treats, we do not accept returns on opened or partially consumed products.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 5-7 business days.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us at treats@northtynekennels.co.uk within 48 hours of delivery with a photo of the issue. We’ll work quickly to send a replacement or offer a full refund.
Non-Returnable Items
• Gift cards
• Sale or clearance items
How to Initiate a Return
Email treats@northtynekennels.co.uk with your order number and reason for return.
Wait for return authorization and instructions.
Ship the item back using a trackable method (return shipping costs are the customer’s responsibility unless the return is due to our error).
